Terms of Use & Conditions

Article 1: Introduction & Definitions

Welcome to Astr, the online platform owned and operated by Tawked Systems Company (National Unified Number: 7054950501), based in Saudi Arabia.

These terms and conditions constitute a legally binding agreement between you (the "User" or "you") and Tawked Systems Company ("we", "the Platform", or "Astr").

Article 2: Service Description

Astr provides resume creation, editing, grading, job matching and translation, an AI assistant, Cover Letter, as well as PDF tools and teacher portfolio tools. Processing methods and usage limits vary by feature as explained on its page; a free tool does not mean all services are unlimited. Resume-account benefits include:

Article 3: Pricing, Subscription & Payment

3.1 Plans & Pricing

• •We offer a free plan with different limits by feature: 3 resume checks per day, a shared total of 3 PDF downloads per account, and 3 job matches in total per account. Assistant messages use a 48-hour window; not all allowances reset daily.
• •Astr Pro durations are listed on the pricing page for your country and payment provider. The plan duration, current price, currency and renewal terms are shown at checkout before you confirm payment
• •Plans may be one-time purchases or automatically renewing subscriptions, depending on the selected plan and payment provider. The duration and renewal terms are shown before payment is confirmed. Automatic renewal can be cancelled through subscription management

3.2 Payment Methods

• ✓We accept major credit and debit cards such as Visa and Mastercard, as well as Apple Pay and Google Pay where available. Payments are processed by Stripe
• ✓Payments are processed by secure, licensed payment providers. We do not store your card details on our servers
• ✓Prices are denominated in Saudi Riyal (SAR) by default and may be displayed in other currencies for users outside the Kingdom

3.3 Refund & Cancellation Policy

Friend invitation rewards

When the invitation program is enabled, eligible free accounts can use their personal invitation link. The following rules apply to current rewards:

• When a new friend signs up through your invitation link, has their account verified and both accounts meet eligibility rules, each receives one additional standalone CV-grader check and one additional resume-to-job comparison. No subscription purchase or CV creation is required for this reward; a share click or link visit alone does not qualify.
• The inviter also receives one extra PDF download, once per eligible friend, after the friend saves their first CV with actual profile details and content, not just an empty draft. Editing that CV or creating more CVs does not award another download for the same friend.
• Rewards are not limited to your first friend: each eligible new friend qualifies once. Credits accumulate separately from normal allowances. Your normal free allowance is used first, then reward credits when it is exhausted. Invitation credits do not reset when a daily allowance renews.
• Rewards are for free-account use and do not unlock Pro designs, DOCX downloads or the paid live-score panel in the builder. Upgrading to Pro does not erase previously earned rewards, and those credits are not consumed while subscription entitlements apply.
• Self-referrals, existing accounts, repeat registrations intended to bypass eligibility and banned accounts do not qualify. The account and contact identifier are checked before rewards are issued. Unearned rewards may be refused or corrected when an error or abuse is established. Contact support if you believe an eligible reward is missing.
• Eligible rewards and balances appear in your account. Credits are for use within Astr, not cash that can be withdrawn or sold. The program may change or stop for future invitations, with the change and its effect on earned credits explained, without affecting your statutory rights.

Article 4: Account & Registration

4.1 Registration Requirements

• •You must be at least 16 years old to use the platform
• •You must provide accurate and correct information during registration
• •Only one account per person is allowed
• •You are responsible for maintaining the confidentiality of your account data

4.2 Account Termination

Article 5: Acceptable Use

5.1 What You Should Do

5.2 What Is Prohibited

Files and other people's data

You must have the necessary right or permission to upload files and images and request their processing, including student or colleague data in evidence. Provide only what the purpose requires, and do not use the tools to invent certificates or experiences or impersonate people. You retain your rights in your content; uploading a file or requesting a feature allows Astr to process it as needed to fulfil your request under the privacy policy, without transferring ownership to Astr.

Article 6: Intellectual Property

Article 7: AI-Generated Content

When using AI features in Astr, please note the following:

• ⚡Suggestions only: AI-suggested content is for guidance and should be reviewed
• ⚡Review: Check the accuracy and suitability of final content before using it; this does not release Astr from its statutory obligations
• ⚡No guarantees: We do not guarantee that generated content will be suitable for all purposes
• ⚡Variable quality: Suggestion quality may vary based on provided inputs

Article 8: Disclaimer & Limitation of Liability

8.1 What We Don't Guarantee

• Platform availability without interruption or errors
• Getting a job as a result of using your resume
• 100% accuracy of AI-generated content
• Template compatibility with all ATS systems

8.2 Limitation of Liability

Liability is determined under applicable law and the circumstances of the case. These terms do not exclude liability that cannot lawfully be excluded, waive statutory rights of consumers, remove your rights where an agreed paid service is not provided or billing is incorrect, or remove Astr's personal-data protection obligations. Not guaranteeing employment or a particular score does not cancel those rights.

Article 9: Service & Terms Modifications

9.1 Service Modification

We may develop or discontinue features, giving reasonable advance notice of material changes where possible; security or legal reasons may require urgent action. If a material change affects an active paid subscription, we explain its impact and available options and address rights relating to the paid period under the agreement and applicable law. This clause does not cancel statutory rights or the right to seek redress when an agreed service is not provided.

9.2 Terms Modification

• •We may update these terms from time to time
• •We will update the "Last updated" date at the top of the page
• •We will send a notification for significant changes
• •Your continued use of the platform constitutes acceptance of the modifications

Article 10: Governing Law & Dispute Resolution

10.1 Dispute Resolution

1. 1Direct Communication: We encourage resolving any dispute amicably by contacting us first
2. 2Mediation: If a resolution cannot be reached, mediation may be sought
3. 3Jurisdiction: The courts of the Kingdom of Saudi Arabia have jurisdiction

Article 11: General Provisions